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Practice Charter

Comments & Complaints

We want you to be happy with the service that we provide at Fernclough Surgery.

If you have any comments or complaints about the service that we provide, please contact us in person, by letter or email.

nmccg.fernclough@nhs.net

Zero Tolerance

No violent or abusive behaviour is tolerated. In the event of such behaviour the patient may be removed from the registration list and the police contacted.

Fernclough Surgery is proud to work in conjunction with NHS England

NHS England
PO Box 16738
Redditch B97 9PT

Tel: 0300 311 22 33

Patients' Records

Patients have the right to access their health records subject to safeguards. You can ask for a reproduction of your notes. A reasonable fee will be payable for a photocopy. Information to third parties is only provided with the patient’s written consent. Anonymous information may be used for NHS approved research.

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